Factoring Service

Our Service to Owners

THE ROLE OF ASSOCIATION AS MANAGING AGENT (OR 'FACTOR') OF YOUR PROPERTY

 

The main responsibility of the Managing Agent is the general management and administration of the property or development.  The Managing Agent's specific powers, duties and responsibilities are defined in your Deed of Conditions, but can be summarised as follows:

 

a.         To arrange and oversee the maintenance, general upkeep, repair and any improvements required to the common parts of the property, including the cyclical maintenance programme (eg. painting the close).

 

b.         To instruct minor repairs up to a fixed sum without reference to you, and to obtain the necessary authority from you where larger repairs are required.

 

c.         To maintain and review the Cyclical Maintenance Fund Repairs Float, where such items have been agreed by you.

 

d.         To convene meetings of owner/occupiers when required or as requested.

 

e.         To ensure your compliance with obligations, prohibitions on use of your property or other restrictions as contained within the Deed of Conditions.  To take appropriate action as required on any infringement.

 

f.          To invoice you and be accountable for expenditure incurred on your behalf.  To recover outstanding debts by the various methods available under the Deed of Conditions.

 

g.         To ensure that all properties factored by the Association are insured for Fire, Storm and Property Owners Liability.

  

 

GUIDANCE NOTES 

• Only in exceptional cases are properties excluded from the insurance cover arranged with our insurers as the Association as Managing Agents has an obligation to insure all properties against loss due to Fire, Storm and Property Owner Liability.  An example of an exception is where we have an insured owner who owns several properties and he/she holds a separate block insurance policy.  Any owner having separate building insurance must provide details of cover each year

• Repairs invoices can be inspected within two weeks of the issue of our accounts- it would be helpful to contact the Office to arrange an appointment to do so.  This will allow the Invoices to be available for you when calling.  If you wish copies, a charge of £3 (excluding VAT) may be made.  This also applies to copies of Common
  Charges Invoices if required. 
• You will be issued with a swipe card for paying your Common Charges Account,  Payments can be made at any Post Office or outlet showing the PayPoint sign or on-line at http://www.allpayments.net.  If you are a Commercial Owner and are posting a cheque to the office, please make payable to WSHA Ltd. and enclose the Common Charges account which will be duly receipted.

• DO NOT SEND CASH TO THE OFFICE. 

• If you have any general enquiries regarding the Common Charges Invoice, or indeed, any element of our Common Factoring Service, contact our Factoring Team at the Association's Offices.